Veastro Cloud General Terms and Conditions

Welcome to Veastro Cloud. These General Terms and Conditions apply to the use of our services and websites (veastrocloud.com, cloudconnect.veastrocloud.com) and Veeam Cloud Connect services. By using our Veeam Cloud Connect hosting services, you agree to comply with the following Terms, which are governed by Dutch law and are in accordance with the General Data Protection Regulation (GDPR).

1. Definitions

• Client: The individual or entity subscribing to the services of Veastro Cloud.
• Services: Veeam Cloud Connect hosting services provided by Veastro Cloud.
• Agreement: These Terms and any additional policies referenced herein, including any service agreements signed by the Client.
• Personal Data: Any information relating to an identified or identifiable natural person, as defined by the GDPR.

2. Services Provided

Veastro Cloud offers Veeam Cloud Connect hosting services designed to provide a secure and reliable backup environment for the Client’s data. Our services include, but are not limited to, data storage and data accessibility.

3. Service Availability

While Veastro Cloud strives to provide continuous availability of its services, we cannot guarantee 100% uninterrupted service. Scheduled maintenance, technical issues, or other circumstances beyond our control may result in temporary service interruptions. We strive to maintain an uptime of 99.99%.

4. Client Responsibilities

• The Client must provide accurate information when creating an account and is responsible for maintaining the confidentiality of login credentials.
• The Client is responsible for ensuring that their data backups and storage comply with all applicable Dutch and European laws and regulations, including the GDPR.
• The Client agrees not to use the services for any illegal, harmful, or unauthorized purpose, including but not limited to the distribution of malware, copyright infringement, or violation of privacy laws.

5. Billing and Payment

• Services are billed on a monthly basis and billing occurs on the first day of the new month, as agreed upon by both parties.
• If a service has been canceled before the end of the month, it will be billed pro rata. The pro rata rate will be calculated daily.
• Payment is due upon receipt of the invoice and will be incurred automatically through the chosen payment method. The costumer will be notified of unpaid invoices. Unpaid invoices will have to be paid within 14 days. Failure to make timely payments may result in suspension or termination of the services.
• Veastro Cloud reserves the right to change service fees with prior notice to the Client.

6. Termination

Either party may terminate this Agreement by providing written notice or cancel it through the Cloud Connect billing dashboard. Upon termination, the Client is responsible for retrieving any stored data. Veastro Cloud will not be liable for the loss of data after the termination date.

7. Data Security and GDPR Compliance

• Veastro Cloud is required to process the Client’s personal data in accordance with the GDPR and other applicable privacy laws. We only process personal data necessary for delivering our services.
• Purposes of Processing: Personal data is collected and processed for the purposes of executing our services, billing, and customer support.
• Data Subject Rights: Clients have the right to access, rectify, erase, and transfer their personal data, as well as the right to object to or restrict the processing of their data.
• Data Processing Agreement (DPA): If applicable, Veastro Cloud will enter into a Data Processing Agreement with the Client, outlining the responsibilities of both parties regarding data protection.
• Data Breaches: In the event of a data breach that poses a risk to the rights and freedoms of data subjects, Veastro Cloud will notify the Client without delay, as required by the GDPR.
• Data Retention: Personal data will not be retained for longer than necessary for the purposes for which it was collected unless required by law.

8. Limitation of Liability

• Veastro Cloud is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services unless otherwise required by Dutch and European law.
• In no event shall Veastro Cloud’s liability exceed the amount the Client has paid for services in the preceding 12 months.

9. Indemnification

The Client agrees to indemnify and hold Veastro Cloud harmless from any claims, damages, or expenses arising from their use of the services, including any violation of these Terms or applicable Dutch and EU laws.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with Dutch and European law. Any disputes arising from or related to this Agreement will be submitted to the competent court in the country where Veastro Cloud is located.

11. Amendments

Veastro Cloud reserves the right to modify these Terms at any time. Clients will be notified of significant changes, and continued use of the services constitutes acceptance of the updated Terms.

12. Contact Information

For any questions or concerns regarding these Terms or data protection in the context of the GDPR, you can contact us at:

Veastro Cloud info@veastrocloud.com